Managed UC


 

Enterprise unified communications and collaboration environments have typically evolved from multi-vendor solutions for voice, video, contact center. After years of legacy on-site based solutions, new software and cloud based approaches are allowing enterprises to consider solutions that offer more seamless management integration and better agility.

Threadfin Managed Unified Communications provides support for broad technology solutions and lifecycle management capabilities for voice, video, contact center, and collaboration services . These services include:

  • 24x7x365 UC infrastructure monitoring including IP telephony, UCC, messaging, multi-media conferencing, as well as, support for connectivity and business analytics
  • Multi-vendor engineering and operational disciplines to support the leading UC vendors
  • Flexible services model to assist or augment the hiring and maintenance of skilled resources
  • Rapid scaling and deployment of new services to meet core business drivers and technologies
  • Relevant visibility into UC&C infrastructure to drive actionable intelligence and efficient operations

Threadfin Managed UC Services helps our customers reduce their operational complexity while allowing your core IT team to focus on leveraging core business enablement solutions.