Managed VoIP

Voice Communications is a critical global business collaboration tool. Increasingly, it is becoming more complicated to monitor, manage, and support your Unified Communications environment.

Requirements:

7×24 monitoring and help desk support

• Demanding skill sets
• Complex upgrades
• Global deployment
• Configuration management
• Asset tracking
• Capacity management planning
• Disaster recovery and business continuity
• Reliability, security and accessibility

Our Managed Unified Communications Solution offers the best of both worlds – the safety of having your valuable information inside your network, and the security of our experts monitoring your environment around the clock.

The Solution includes:

• 7×24 remote monitoring and help desk support
• Our best-in-class rated monitoring appliance
• Unified Messaging and Voicemail Integration
• Planning, deployment, maintenance and decommissioning
• Incident Management, Remediation and Problem Management
• Fault Tolerance, Disaster Recovery and Backup Management
• Compliance, tracking and data discovery
• Co-Management of your Voice Infrastructure
• Web Portal Access to tickets, availability and performance metrics
• Quarterly Operational Reviews

Managed UC Benefits

• Achieve Immediate Benefits for your Investment in Unified Communications
• Increase Availability by Pro-Actively Monitoring, Diagnosing and Resolving Incidents
• Reduce TCO by reducing OPEx, Increasing the Efficiency of Your Staff
• Reduce TCO by reducing CAPEx, Reduced Investment in Management Tools
• Increase Agility with the Ability to Adopt New Technologies
• Use Performance and Availability Reports to meet Your Business SLAs