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Threadfin Announces New Service Offering
January 3, 2005
Threadfin Business Solutions has
launched a new service offering, SupportNet™, specifically
focused towards clients with 20 to 250 users. The offering is
designed to provide Fortune 500 caliber IT services to the Small and
Medium sized business market, at an affordable price.
SupportNet™ consists of a bundle of
on-site services, including:
- Discovery, Remediation and Documentation
Services
- Scheduled On-site Support
- Emergency Remote and On-site Support
- Project Planning and Implementation
Support
SupportNet™ clients will have a
dedicated team of professionals that are familiar with their site and their
staff who will be responsible for providing the scheduled and emergency
care. They will have the benefits of a permanent employee to offer IT
assistance whenever it is needed, with the added benefit of the industry
best practice knowledge these individuals’ posses. “These individuals
also have the backing of our senior consulting team, and our extensive
knowledge-base,” stated Ted Baker, Vice President of SouthEast Operations
for Threadfin.
SupportNet™ also includes a bundle of
remote support offerings. The remote offerings are meant to monitor
your IT environment and proactively deal with potential problems before they
occur. The remote bundle is comprised of a collection of additional
services, including:
- Remote Virus and Spam filtering
- Remote Security Monitoring
- Remote Help Desk
- Remote, Off-site Data Back-up Service
For Your Critical Data
- Remote Network Provider Service Level
Monitoring and Reporting
- Remote End-User Workstation Help Desk
and Problem Resolution
- Remote Patch Management
The Information Technology needs of the Small
and Medium Business markets have long been ignored. SupportNet™ is
designed to provide these customers with the support they need to gain
maximum advantage from their Information Technology investments.
About Threadfin:
Threadfin Business Solutions is a pure
Professional Services firm exclusively focused on three core
disciplines: Innovation, Governance, and Operational Support. Our
unique differentiator is the depth and breadth of our consultants and
their ability to apply important advancements in the emerging
information technologies to the fundamental business goals and
objectives of the clients we serve. We are a services only,
vendor-neutral organization. This allows us to be completely
objective with the solutions we develop with our clients.
Information about Threadfin can be found at:
http://www.threadfin.com.
For ongoing news, please go to:
http://www.threadfin.com/news.asp
Note to Editors: Threadfin,
Threadfin Business Solutions, and the Threadfin logo are
registered trademarks of Threadfin Business Solutions in the U.S.
and certain other countries. All other trademarks in this document
are the property of their respective owners.
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