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BRINGING FORTUNE 500
CLASS IT SERVICES TO THE SMALL AND MEDIUM SIZED BUSINESS MARKETS
The IT Solution You Have Been
Waiting For
Threadfin SupportNet™
Threadfin SupportNet™
was designed to provide Fortune 500 caliber IT services to the Small and
Medium sized business market. This comprehensive service includes the
following:
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Discovery,
Remediation and Documentation – We will perform an initial
discovery, remediation and documentation effort. This will allow us
to document your current environment, develop a plan for correcting
any problems, and execute the plan.
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Scheduled Support
– We will provide you with scheduled on-site support by our
consultants. You will have a team of two consultants, and they will
be your consistent IT coverage team.
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Emergency Support
– We will provide you with around the clock emergency support
coverage.
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Project Planning and
Implementation – We will provide you with access to our
specialists for any specific project needs.
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Remote Support –
We will provide remote monitoring, management, and troubleshooting
of key devices. We will watch for key indicators of pending trouble
to proactively prevent unnecessary downtime. We will deliver monthly
performance reports, including suggestions for changes. Also
available in this offering are:
- Remote Virus and Spam filtering
- Remote Security Monitoring
- Remote, Off-site Data Back-up
Service For Your Critical Data
- Remote Network Provider Service
Level Monitoring and Reporting
- Remote End-User Workstation Help
Desk and Problem Resolution
- Remote Patch Management
- Remote Helpdesk
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We are extremely committed to responsiveness
and client satisfaction. We consider all of our clients’ networks to be
“Business Critical”.
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